Description

Customers that have signed up for Qualité tension+ ou Sup Quali+ services can use this service to view the cyclic measurement data from the voltage quality measuring devices installed on their feeds. For each of the customer's technical monitoring points, the following data is available:

• The voltage values over 10-minute averages, with markings where relevant;
• Imbalance measurements, with markings where relevant;
• Flicker measurements (PLT), with markings where relevant;
• Harmonic measurements (overall distortion rate and by rank), with markings where relevant.

The data are remotely-read by RTE at night and made available from the next day.

Cyclic measurements are accessible via the "View" category in the "My Services" tab.

NB: in accordance with IEC 61000-4-30, 10-minute average measurements that coincide (in whole or in part) with a voltage event are marked, as they are not always relevant.

View the cyclic measurements in graph form

To view the cyclic measurements made at a given service point, you need to use the filters in the left panel to set up your query for a maximum period of 7 days.

Download the cyclic measurement values

Once the graph representing the cyclic measurements is displayed, the service also allows you to download the graph data using the icon at the top right of the graph.

In addition, it is also possible to use only the "download" feature, which allows you to have the data over a period of more than 7 days (92 days maximum) using the panel on the left of the screen.

What you need to know

If your account is linked to more than one company and/or establishment, there are two filters in the upper left corner to select the company and establishment for which you wish to view the cyclic measurements recorded by your quality measuring device.

Your Service Portal administrator can configure your company’s users’ access rights to the service via the "Administration" menu, "Groups" page. They are configurable by the designated administrator for your company.

Contact

For authorisation requests, please contact your company administrator responsible for managing the Service Portal.

For additional queries, please contact your account manager.

For any technical issues, please contact RTE's Customer Hotline by email (rte-hotline@rte-france.com) or by phone (0810 80 50 50).