Do you have an account?
Why create an account?
After creating an account you will :
- have access to the “favourites” feature,
- be able to download certain data published by RTE,
- have access to forms (PKI certificate, EIC code, Customer questionnaire - KYC),
- have access to notifications.
If you are an RTE customer, feel free to contact your administrator so that he or she can give you access to your company’s services.
The Service Portal is expanding and modernising with the opening of a help center.
RTE wants to offer you the best experience and optimise your browsing on the portal.
Do you have a question or difficulty navigating the portal? RTE has set up a help centre to help you master all the portal's functions.
Accessible from your account via this pictogram
, this space keeps you informed and simplifies your navigation.
The Help Centre offers you a wealth of varied content, organised under 5 headings:
- Follow news and updates from the Services Portal: stay informed in real time about developments, new features and important information.
- Manage your access to the RTE IS: find all the information you need to manage your access in a simple and secure way.
- Browse educational information: consult detailed pages to better understand our offer.
- Understand the functions in video: clear and dynamic tutorials to master each function in the blink of an eye.
- Contact RTE: do you have a question or need assistance? It's easy to find the right person for a quick and appropriate response.
Explore the Help Centre now and discover a tool designed to simplify and optimise your use of the Services Portal.
January 28th 2025